Shipping policy
The order is shipped from Austin, TX.
Order Processing Time
All standard orders are processed within 1–5 business days. Orders are not shipped or delivered on weekends or holidays.
If your order includes custom requests (such as color changes, size adjustments, or personalized embellishments) or the item is currently out of stock, the processing time may take from 4 business days up to 2 weeks.
In case of extended processing time, we will contact you for confirmation.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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USA: 3–7 business days
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International: 7–21 business days (depending on destination and customs processing)
Please note: Delivery delays may occasionally occur, especially during peak seasons or holidays.
Shipment Confirmation and Tracking
You will receive a shipment confirmation email with tracking number once your order has been shipped. The tracking number will usually be active within 24 hours.
Customs, Duties, and Taxes
Buyers are responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the product or shipping prices.
Please note: International orders may be subject to import taxes, customs duties and fees imposed by your country. These charges are the buyer's responsibility. We recommend checking with your local customs office for more information.
Damages or Lost Packages
We are not liable for any items damaged or lost during shipping.
If you received your order damaged, please retain the packaging and contact the shipping carrier to file a claim.
✉️ Contact Us
If you have any questions about your order or shipping, please contact us at: svitlana@zralko.com
